Privacy policy

This Privacy Policy explains how Nappa Tannery Club (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website or make a purchase.

Information We Collect

We may collect information necessary to provide and improve our services, including:

Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Payment-related information

Payment information is processed securely through authorized third-party payment providers.

Device Information

We may automatically collect certain technical information, including:

IP address
Browser type
Device type
Cookies
Website usage and tracking information

Order Information

When you place an order, we may collect:

Products purchased
Order value
Transaction information
Shipping and fulfillment details

How We Use Your Information

We may use your information to:

Process and fulfill orders
Arrange shipping and delivery
Communicate with you about your order
Provide customer support
Improve our website and services
Detect and prevent fraud
Maintain website security
Comply with legal obligations
Send marketing or promotional communications where you have opted in

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

Shopify
Payment processors
Shipping and courier providers
Analytics providers
Marketing and advertising platforms
Fraud-prevention and security services

We do not sell your personal information for monetary consideration.

Third-party providers may process your information according to their own privacy policies.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember preferences
Analyze website traffic
Understand customer behavior
Improve marketing performance

You can manage or disable cookies through your browser settings, although certain website features may not function properly.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Request a copy of your data
Withdraw marketing consent

European Customers

Customers located in the European Economic Area may also have rights under applicable data protection laws, including rights relating to:

Access
Rectification
Erasure
Restriction of processing
Data portability
Objection to processing

Some rights may be subject to legal exceptions.

Data Security

We use reasonable administrative, technical, and security measures to protect personal information.

Our store is hosted through Shopify, and payments are processed through trusted payment providers using secure technologies.

However, no online transmission or storage system can be guaranteed to be completely secure.

Payment Security

We do not directly store complete credit or debit card details on our own servers.

Payment information is processed by secure third-party payment providers.

Data Retention

We may retain your information for as long as reasonably necessary to:

Complete transactions
Maintain business and accounting records
Resolve disputes
Prevent fraud
Comply with applicable legal requirements

International Data Transfers

Because we may work with Shopify, payment providers, shipping companies, and other service providers located in different countries, your personal information may be processed or stored outside your country of residence.

Where required, appropriate safeguards may be used for such transfers.