Refund policy

Thank you for choosing Nappa Tannery Club. We are committed to providing premium-quality leather apparel and a smooth shopping experience. If there is an issue with your order, our team is here to assist you.

This Return & Refund Policy applies to customers in the USA, Canada, Europe, and other supported destinations.

15-Day Return Policy

You may request a return within 15 days of receiving your order.

To qualify for a return:

Item must be in the same condition as received
Item must be unworn and unused
Original tags must remain attached
Original packaging must be included
Proof of purchase must be provided

Items that do not meet these conditions may not be accepted.

Size & Fit Policy

We strongly recommend reviewing our Size Guide before ordering.

If you receive the correct size that you ordered, but the item does not fit as expected, the order will generally not qualify for a return or exchange.

If Nappa Tannery Club sends an incorrect size compared with your confirmed order, please contact us immediately.

Customer Preference

At Nappa Tannery Club, we carefully inspect our products and aim to ensure that items match the descriptions and images displayed on our website.

If you receive the correct product in good condition, without damage, manufacturing defects, or fulfillment errors, but you:

Change your mind
No longer want the item
Simply do not like the product

the item will generally not qualify for a return or refund, except where applicable consumer law requires otherwise.

We encourage customers to carefully review product images, descriptions, materials, and sizing information before ordering.

How to Request a Return

To request a return, contact our customer support team:

Email:------------------
WhatsApp:-------------------

Please provide:

Order number
Reason for return
Photos or videos, where applicable

Once your request has been reviewed and approved, we will provide return instructions.

Please do not send an item back without receiving return authorization. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
An incorrect product was sent
An incorrect size was sent
There is a confirmed manufacturing defect

Return instructions and the applicable return address will be provided after approval.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide clear photos or videos.

After reviewing the issue, we may offer an appropriate resolution such as:

Replacement
Refund
Store credit

depending on the circumstances.

Non-Returnable Items

The following items generally cannot be returned:

Custom-made products
Personalized products
Clearance or final-sale products
Gift cards
Used or worn products
Altered products
Products damaged after delivery by the customer

European Union Customers

For eligible orders shipped to the European Union, customers may have a legal right to cancel certain purchases within 14 days of receiving the goods, subject to applicable consumer protection laws and permitted exceptions.

Returned items should remain: